Privacy Policy

Last Updated: October 1, 2026

At The Dr.Gut, your privacy matters to us. We are committed to being transparent about how we collect, use, store, and protect your personal information when you visit our website, purchase our products, or interact with our services.

This Privacy Policy explains our data practices and the choices available to you regarding your personal information.

1. Information We Collect

When you interact with The Dr.Gut, we may collect certain personal information, including:

Personal Information

Full name.
Email address.
Phone number.
Billing and shipping addresses.
Information you voluntarily provide when contacting us.

Order Information

Products purchased.
Order history and transaction details.
Shipping and delivery information.
Payment status and related transaction identifiers.

Technical and Usage Information

IP address.
Browser and device information.
Pages visited and website interactions.
Cookie identifiers and browsing preferences.
General website performance and analytics data.

We collect this information when you place an order, create an account, complete a form, or interact with our website and its integrated technologies.

2. How We Use Your Information

The Dr.Gut uses personal information to:

Process and fulfill customer orders.
Manage payments and transactions.
Provide customer support.
Communicate important information regarding purchases.
Maintain website functionality and security.
Improve our products and online shopping experience.
Analyze website traffic and performance.
Measure the effectiveness of advertising campaigns.
Comply with applicable legal and regulatory obligations.

We use the information collected only for legitimate business purposes and in accordance with applicable privacy requirements.

3. Payment Processing

Our website uses WooCommerce to manage online orders and Stripe as a payment processing provider.

When you make a purchase, the payment information required to complete your transaction is processed through Stripe.

The Dr.Gut may receive transaction confirmations, payment status information, and identifiers necessary to manage your order.

We do not need to receive or store your complete payment card details on our website to process transactions through Stripe.

Stripe handles payment information according to its own security practices and privacy policy.

For additional information, please visit:

https://stripe.com/privacy

4. Cookies and Tracking Technologies

The Dr.Gut uses cookies and similar technologies to support website functionality, remember preferences, understand visitor activity, and measure advertising performance.

These technologies may include:

Essential Cookies: Required for shopping cart functionality, checkout, security, and other basic website operations.

Analytics Cookies: Used through Google Analytics 4 (GA4) to understand website traffic and visitor interactions.

Marketing Cookies: Used through Meta Pixel to measure advertising performance and support relevant marketing activities.

We use Complianz to manage our website’s cookie consent functionality.

You can learn more about these technologies and your available choices by visiting our Cookie Policy.

5. Third-Party Services

To operate our online store effectively, we use selected third-party platforms and service providers.

These include:

WooCommerce: E-commerce functionality and order management.
Stripe: Secure payment processing.
Google Analytics 4: Website analytics and performance measurement.
Meta Pixel: Advertising measurement and marketing analytics.
Complianz: Cookie consent and preference management.

These providers may process certain information as part of their services.

Their handling of personal data may also be governed by their respective privacy policies.

Where applicable, information collected through advertising technologies may be shared with advertising partners for measurement or targeted advertising, subject to your privacy choices and applicable law.

6. How We Protect Your Information

We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, disclosure, or alteration.

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

We encourage customers to protect their account credentials and contact us if they suspect unauthorized activity involving their information.

7. How Long We Keep Your Information

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy.

This may include maintaining order records, providing customer support, meeting accounting and tax requirements, resolving disputes, and complying with applicable legal obligations.

Retention periods may vary depending on the type of information and its intended purpose.

When information is no longer required, we take appropriate steps to delete, anonymize, or otherwise securely manage it.

8. Your Privacy Choices and Rights

Depending on applicable law, you may have certain rights regarding your personal information.

These may include the ability to:

Request access to personal information we maintain about you.
Request corrections to inaccurate information.
Request deletion of certain personal information, subject to applicable exceptions.
Manage optional cookie preferences.
Withdraw previously provided cookie consent.
Ask questions about how your personal information is handled.

To submit a privacy-related inquiry, please contact us at:

contact@thedrgut.com

We will review requests and respond in accordance with applicable legal requirements.

9. Advertising and Analytics Preferences

Our website uses Google Analytics 4 and Meta Pixel to understand visitor activity and evaluate marketing performance.

You can manage optional cookies through the consent preferences available on our website.

You may also adjust certain advertising preferences directly through your Google and Meta account settings.

Please note that disabling optional tracking technologies does not necessarily mean you will stop seeing advertisements. It may affect how those advertisements are personalized or measured.

10. Children’s Privacy

The Dr.Gut website is intended for individuals purchasing products for their pets and is not specifically directed toward children under the age of 13.

We do not knowingly seek to collect personal information directly from children under 13.

If you believe a child has provided us with personal information, please contact us so we can review the situation and take appropriate action.